Charge 3 battery draining

[andrewfinlay]

I have a Charge 3 (my third or fourth one because of burnt pixel lines) that I just noticed has dropped from 100% to 40% in two days. This same exact charger and USB port that it was charged on had previously resulted in an 11 day battery life (charged on Friday the 3rd and lasted until Monday the 13th) on the previous charge. No settings were changed on the device or on the app. What gives?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @andrewfinlay.

Thanks for checking the Fitbit app. If your Charge 3 isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

Let me know the outcome. 🙂

[andrewfinlay]

Hi @AlejandraFitbit, 

That article may be helpful to some, but the problem is the unit dropped by 60% in one day (Tuesday) and has had a relatively normal rest of the week in terms of the drain.  I know that when I took it off the charger it read 100%, then Wednesday I checked and it was at 40%.  No unusual activity or temperature swings, nothing out of the ordinary in terms of volume of notifications. 

I'm also a little shocked that there's no battery drain monitor in the app, which would be VERY useful in situations like this.

[andrewfinlay]

@AlejandraFitbit as a further update, I charged my device to where it read 100% on Friday at 11am, and by 4:30pm it had dropped to 60% but then had a normal battery drain over the weekend.  As I mentioned in my original post, this is the fourth device I've had (the first three had an issue with the lines burning out on the screen), and this is likely due to a diminished battery capacity somehow (probably the refurbished units I've been receiving).

[AlejandraFitbit]

Thanks for the update and the feedback, @andrewfinlay.

I am sorry for the delay in respond. Since the tips provided in my previous post didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂