help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen went dark

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2020 14:25 - last edited on ‎09-24-2020 19:06 by

‎01-15-2020 14:25 - last edited on ‎09-24-2020 19:06 by

I've had my Charge 3 over a year now and every couple of weeks the screen goes dark. It keeps doing it's job while it is dark, and plugging it into the charger and resetting it always fixes it (temporarily), but is there a more permanent solution?

 

It happened again today, which is why I finally decided to write this up. The app is still getting the information, everything appears to be working properly with the exception of the watch actually illuminating to let me see results.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-16-2020 09:10 - last edited on ‎07-04-2025 07:53 by Fitbit Moderator

‎01-16-2020 09:10 - last edited on ‎07-04-2025 07:53 by Fitbit Moderator

Welcome to the Community, @mckay791.

Thanks for troubleshooting this display issue. If you are having problems with your tracker not turning on, I recommend taking a look at this post and verify that you have followed the instructions provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes