Charge 3 battery draining

[MrAlexWilde]

Hi, My Charge 3 does not seem to hold a charge any more and depletes from 100% to 0 in 24 hours. This was working fine before 2 weeks ago in December 2019 and the battery was lasting 5-6 days from 1 complete charge.

I believe the new firmware is causing the battery to drain fast i have firmware 20001.63.5. I have tried to fix it using recommended actions from other community forums such as: try other USB chargers (the charger that worked for the past 6 months as well as other wall charger), they all charge the Fitbit to 100% but the Fitbit doesn't hold the charge long, tried resetting the Charge 3, allowed it to fully deplete and die then charge to 100%.

Please note this was not a problem till January 2020 when this started happening, prior to that in December 2019 and before that the battery lasted for 5-6 days.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @MrAlexWilde.

I appreciate all the efforts in trying to fix this battery issue and all the information provided. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[PhaeRae]

Having the same issue, was fine up until a couple of weeks ago, have reset, cleaned contacts, turned off notifications, heart rate and it’s still draining daily.