Charge 3 syncing, display and battery issues

[Sazamataz]

I have had my Charge 3 for just over a year and for the last couple of days it hasn't been syncing very well, the time on display was way out, I have a black line across the top of the screen and now the charge won't last even an hour?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Sazamataz.

I will be glad to help you out with the issues you are experiencing with your Charge 3.

• About the syncing, follow the instructions provided in the help article: Why won't my Fitbit device sync?, once you get your tracker, it will show the correct time.
• About the battery, follow the tips in the article: Can I extend my Fitbit device's battery life?. After following them, test your unit.
• About the display, take a look at this post and follow the instructions provided there.

Let me know the outcome 🙂

[Sazamataz]

Thank you very much for your reply however none of this worked and they are currently doing tests on my fitbit. It went from 100% late Friday night and died in the early hours of this morning. I'm hoping it can be fixed as this is an important factor in my fitness programme. 

[AlejandraFitbit]

Thanks for the update, @Sazamataz.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂