01-15-2020
23:24
- last edited on
09-24-2020
17:47
by
MatthewFitbit
01-15-2020
23:24
- last edited on
09-24-2020
17:47
by
MatthewFitbit
I have had my Charge 3 for just over a year and for the last couple of days it hasn't been syncing very well, the time on display was way out, I have a black line across the top of the screen and now the charge won't last even an hour?
Moderator edit: subject for clarity
01-16-2020 09:21
01-16-2020 09:21
Welcome to the Community, @Sazamataz.
I will be glad to help you out with the issues you are experiencing with your Charge 3.
Let me know the outcome 🙂
01-19-2020 02:09
01-19-2020 02:09
Thank you very much for your reply however none of this worked and they are currently doing tests on my fitbit. It went from 100% late Friday night and died in the early hours of this morning. I'm hoping it can be fixed as this is an important factor in my fitness programme.
01-20-2020 10:59
01-20-2020 10:59
Thanks for the update, @Sazamataz.
Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else. 🙂