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Charge 3 battery draining

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‎02-01-2020 12:19 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 12:19 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

I searched the community first and found no answers. I have a Samsung S10+ I use with my Fitbit. I bought a brand new Charge 3 and have had it for several months with it charging and keeping a charge for 7 days like it's supposed to.

 

Recently my girlfriend who had an older Charge 3 told me hers quit keeping a charge. She would charge it to 100% only to wear it and have the battery die in one day. Now I'm having the same problem. The first time it happened I didn't notice so much but Wednesday morning I noticed it was already low. I charged it back to 100% that morning and yesterday noticed it at 50% already! I let it go thinking it would still last but this morning it was down to 1%.

 

Today is only Saturday, 3 days and nights is not acceptable! I checked the settings and nothing new was turned on that would cause it to die so fast. I have heard from other people since this happened with the same problem. Obviously the batteries are faulty and have been since the Charge 3 was introduced to buy. The fact that this hasn't been fixed yet bothers me.

 

I will be calling Fitbit to see what they can do but I really don't want another one because I feel this is an ongoing problem. I don't see anything from Fitbit warning of us this or talking about a fix. How many of you have had this happen to you?

 

 

Moderator edit: subject for clarity

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‎02-02-2020 03:30

‎02-02-2020 03:30

It's great to see you around, @Capriciouspoet.

 

I appreciate the feedback and the efforts in trying to fix this battery issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-13-2020 09:37

In response to AlejandraFitbit

‎02-13-2020 09:37

I wanted you to know I got my new charge 3 yesterday and I was so pleased with how fast Fitbit got back to me. As soon as I left a message in community I got an email. I explained everything to them and they were quick in sending me a new charge 3. in the meantime I bought a versa 2 with your Valentine special and I am so pleased. I bought a versa 2 a while back but it was bricked in the box so I sent it back for a refund. This one is working great. I had a versa in the past which I liked a lot but decided to get the charge 3 instead because I was using it for working out. your Valentine's deal was too good to pass up for a new Versa 2 and I like the three months of premium for free. Now I have a versa 2 and a charge 3 but I'll put them to good use. Thank you again for all your help and kudos to Fitbit for such wonderful service!!!! ❤️ Will you be my valentine?

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