Charge 3 battery indicator doesn't battery decrease after use

[JaneEP]

Fitbit battery indicator remains at 100% even though it should be reading less after several days of use.  

Moderator Edit: Clarified subject

[AlvaroFitbit]

@JaneEP It's great to see that you've visited the Fitbit Community!

Let me help you with this. Please restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[JaneEP]

I tried it three times. I felt the vibration after two seconds and the smiley face appeared (it had appeared previously because it is reading 100%). If it reset, the battery indicator should have read much less than 100% because it was charged three days ago.

[JaneEP]

I tried it three times. I felt the vibration after two seconds and the smiley face appeared (it had appeared previously because it is reading 100%). If it reset, the battery indicator should have read much less than 100% because it was charged three days ago.

[AlvaroFitbit]

@JaneEP thank you for your reply and for troubleshooting this issue.

I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Keep me posted.

[JaneEP]

I am on day five of wearing the Charge 3 24/7 and the battery is still reading 100%. I know this is inaccurate and will wait until it does’t function anymore to contact you again. It cannot be charged because it is reading 100%. The support team kept telling me they see no problem on their end because it is showing 100%. Suggestions?

[AlvaroFitbit]

@JaneEP sorry to hear about this.

I suggest you reach out to them again and explain them that this isn't the expected behavior and to see if they have any other options for you. Only Support can replace devices so this is why I suggest you contact them again.

Keep me posted.