Charge 3 battery life is draining quickly

[MaryBeth585]

My charge 3 just decided to start dying out of no where. Had to charge it 5 times yesterday with barely moving. It died in 10 minutes of me sitting on the couch. Contacted customer service it is out of warranty, told me that it's because of the use and batteries go after time. I explained my frustration and how batteries don't typically just go one day and I old understand if this started happening a little bit at a time like typical batteries would do. Customer service could only offer 35% off of a new device and if that meant they would lose a customer then so be it. I've had issues with trackers before and the customer service was amazing. I dont know what has happened but with this issue and seeing that multiple people are having the same issue they aren't a little more helpful and concerned about losing customers. I haven't decided if I'll continue to be a customer or not just yet but I am not a happy one at this time.

Moderator edit: subject for clarity

[SunsetRunner]

So sorry to hear you didn’t get the same offer I did. I got my October 2019 and they said it was still in warranty and offered me a replacement of the same model or 50% off for a new model. 

on top of the battery levels dropped all of a sudden my sensor also stopped working. I just saw my email title was sensor failing so maybe that’s why I got the replacement deal

Moderator edit: format/merged posts

[WilsonFitbit]

Hello @MaryBeth585. Welcome to the community forums. @SunsetRunner Glad to see you around and thanks for your input. 

I'm very sorry for the experience and thank you for taking the time to provide your feedback. I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process.

On a side note, replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

Also, if you still have questions about the outcome of your case, I recommend replying back to the email that our Support Team sent to you so they can continue working on your case. 

@SunsetRunner I was able to confirm that you reached out to our Support Team and they have provided assistance for your situation. Also, if you still have questions about the outcome of your case, please make sure to reply back to them so they can continue assisting you. 

See you around.