Charge 3 battery won't charge beyond 1% and it has lines across the screen

[AdwoaA]

Hi. 

I've had my Charge 3 for 7 months and it worked fantastically until it didn't. Over the holidays it just all of a sudden became unresponsive. I could not press the button on the side, and when charged it would last for less than an 30 minutes. I have been through some of the posts here and reset it using the 15 second method a few times. Everything seems okay when its plugged in, but it does not charge beyond 1%. I have let the charger run for a few hours and still nothing. There are also 4 lines running horizontally across the screen. I haven't yet swum with the watch so I doubt there could be any sort of water ingress.

PLEASE HELP!

At the moment I'm quite bummed that such a pricy birthday gift couldn't even last a year.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @AdwoaA, welcome to the Community Forums. Thanks for the details provided about your Charge 3's battery and screen behavior and for taking the time to troubleshoot it prior to contacting us.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[AdwoaA]

Thanks for the reply @MarreFitbit . I've received mail from @Cristian.A and we are trying to resolve the matter. The suggestions he gave haven't worked yet, but I am hopeful.

Thanks.

[MarreFitbit · Accepted solution]

Awesome news @AdwoaA! It seems that after your last post they resolved the issue with your Charge 3. 😉 

Happy stepping! 

[AdwoaA]

Hi Fitbit-Support Team,

I would like to extend a sincere thank you to Cristian. A and all of you who have assisted me in sorting out my Charge 3 battery issues. My replacement package was delivered yesterday (earlier than anticipated), has been fully charged and put to the test already at boot camp and it is working perfectly.
I really appreciate all your efforts. I look forward to once again being able to smoothly track my health goals.

Again Thank you.

[MarreFitbit]

Music to my ears @AdwoaA! I'm very happy to hear that your new Charge 3 already arrived and it's working perfectly. 😉

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Happy stepping!