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Charge 3 batyery issue

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‎01-09-2021 14:40

‎01-09-2021 14:40

Won't stay charged more than 2 hours and some lines have formed across the display. I rebooted and have also followed help topics on reducing battery use and it's no help. Is the battery replaceable or is this fitbit done?

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‎01-27-2021 09:49 - last edited on ‎12-19-2024 08:56 by Fitbit Moderator

In response to Squeeze4

‎01-27-2021 09:49 - last edited on ‎12-19-2024 08:56 by Fitbit Moderator

@Squeeze4 thank you for your reply.


Due to recent events affecting our operations, Support may need more than 7 business days to respond.  Still I checked with them and was informed that they have already contacted you.
 
I'll be around.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎01-10-2021 07:18 - last edited on ‎12-19-2024 08:56 by Fitbit Moderator

‎01-10-2021 07:18 - last edited on ‎12-19-2024 08:56 by Fitbit Moderator

@Squeeze4 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-15-2021 10:40

In response to AlvaroFitbit

‎01-15-2021 10:40

Hello,
I have yet to hear from anyone in support. I just need to know if this can be fixed or if I need to get a new one.
Thanks,
Lori
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‎01-27-2021 09:49 - last edited on ‎12-19-2024 08:56 by Fitbit Moderator

In response to Squeeze4

‎01-27-2021 09:49 - last edited on ‎12-19-2024 08:56 by Fitbit Moderator

@Squeeze4 thank you for your reply.


Due to recent events affecting our operations, Support may need more than 7 business days to respond.  Still I checked with them and was informed that they have already contacted you.
 
I'll be around.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes