Charge 3 became unresponsive after swimming

[Ivan212]

Yesterday, I went to swim for the first time with my Charger 3. After I got out of the water, my Charger 3 was constantly vibrating and it became unresponsive. After a while the battery discharged. I cannot recharge the unit. There is a white line across the screen and it is unresponsive. I tried to restart the unit according to instructions, but it does not work. I am surprised the tracker failed. The unit is supposed to be water resistant to 50 feet and can be used to track laps while swimming. Any suggestions how to get the charger 3 working again?

Moderator edit: subject for clarity

[DramaQueenDiva]

Hi @Ivan212,

I would try drying it out with white rice overnight to help suck out any residual water.  Then give it a good charge.  After it's fully charged, I would hold the button on the side down for 10-15 seconds to reboot the device.  Once you release it, you should see a smiley face signaling a successful restart.

[WilsonFitbit]

Hello @Ivan212. Welcome to the community forums. @DramaQueenDiva Nice to see you around and thanks for your input.

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I was able to see that you have contacted our Support Team and after some troubleshooting steps, they determined that the Charge 3 is no longer working. Since they have provided assistance and information, I recommend replying back to them if you still have additional questions or inquiries, this way they can continue assisting you. 

See you around.

[Ivan212]

I contacted customer service and warranty management again. I was told that my charger 3 is out of warranty and there is no repair service in USA. Fitbit emailed a 35% discount to buy a new one. Even with the discount, the price will be higher than my original purchase. I will never buy another Fitbit product. Obviously it is not fit for intended use.

[WilsonFitbit]

@Ivan212 Thank you for your reply. 

I'm sorry for any inconvenience caused and thank you for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

At this time, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.