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Charge 3 black screen

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‎08-01-2021 16:16

‎08-01-2021 16:16

The screen of my Charge 3 has went out.  I have followed all the directions in the forum, such as the long reboot, changing face screens, etc.  Seems as if this happened to everyone after a software update.  This is the second time a software update has made my Fitbit stop working.  (Happened with my HR as well).  Pretty disappointing since we spend good money on a watch to only work for less than 2 years.  

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‎08-02-2021 04:23

‎08-02-2021 04:23

Hello @Peaches508. Welcome to the community forums. 

 

I'm sorry for any inconvenience caused and thank you for the detailed information and for the troubleshooting steps you've followed. I also appreciate the feedback provided and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

Since you have followed the recommended tips in this thread and the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

On a side note, I'd like to let you know that there hasn't been a recent firmware update for the Charge 3. The last firmware update was 1.88.11 and it was released some time ago. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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