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Charge 3 black display

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‎10-10-2020 06:44 - last edited on ‎10-11-2020 11:38 by

‎10-10-2020 06:44 - last edited on ‎10-11-2020 11:38 by

Had my Charge 3 for about 10months now. Last 3 days, the display went black. But the device still vibrate & keep collecting & sync the data on apps. Tried restarting but still same, no display and black. What should I do now? 

 

 

Moderator edit: subject for clarity 

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‎10-11-2020 11:37

‎10-11-2020 11:37

Welcome to the Fitbit Community, @Ezwan.

 

I am sorry to hear the display on your Charge 3 tracker went black. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

 

  1. Confirm the steps to restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?
  3. Long restart:  
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Keep me posted on the outcome.

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