Charge 3 black screen

[Kharpe49]

My charge 3 was black this morning, I tried to reset it several times, I do feel a vibration but no screen display. My device has a full charge

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kharpe49.

I am sorry to hear your Charge 3 has a black screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Kharpe49]

I did try all these options, nothing worked, with the 3rd option my charge 3 only vibrates 3 times it never got the 7 vibrations. I don’t know if that means anything

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Kharpe49.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.  

Let me know if you have any questions.