Charge 3 black screen

[YPLing]

the screen blacked out but still vibrating.  Tried restarting it, and restarting while charging, charged for 3-4 hours, changed clock face a dozen times but still do not see the screen coming back to life.  What else can I do? 

And it is only 6 months old !

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @YPLing, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 won't turn on. By the way, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[SunsetRunner]

I am having the same issues and tried all the fixes to no avail.  Works great otherwise but no good if you can't see what you are doing! I tried contacting support online and got booted, now page says no longer there.

[YPLing]

I have not received any email from the Support Team. Can I get a refund since the black screen issue seems unlikely to be resolved. 

Thanks 

------------------

Did not work for me at all. Plse send me a better solution 

[Mitsoumom]

Because I no longer have a warranty on my Charge 3, Fitbit said there is nothing they can do to fix my black screen. I have tried everything myself, but no go -- my Fitbit works fine, but the screen stays black. So they offered me a 35% discount on a new Fitbit, but not all Fitbits are available to choose from. And I suspect that the one I chose (a Versa 2) is being phased out by their new Versa 3 and would have been discounted anyway. But I will try this new Versa 2 Fitbit, and I'm hopeful I will get more than 3.5 years before something goes wrtong with it!

[Stac7585]

My Fitbit charge 3 is having the same issue. I’ve tried plugging in holding 15sec removing and plugging back in still no fix

[grayhead]

Me too and I have found no solution! Very disappointed in Fitbit

Sent from my iPhone

[Leetorczy]

What was the solution to this?

[Bouchonne]

There are numerous Charge3 customers with the same or similar problems from the last month or so and you seem to offer no constructive response perhaps you are a bot. Do you work for FITBIT?

[Sparklesmith]

I am having same issues. Tried both ways of restarting , neither worked.

[Frost79]

I have tried all of these things as well & am having the same issue. This is my 2nd Charge 3 (you replaced my first one because the screen had black lines in it that wouldn't clear) and now it has a black screen but still vibrates for notifications that I can't read. This is very disappointing. 

[jetswv]

I have the same problem. I think something that costs $150 should last more than 18 months.  My next fitness tracker will NOT be a Fitbit.

[AlvaroFitbit]

@Frost79 @jetswv I hope you are doing fine. 

Let me help you with this. @Frost79 thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so please work with them to find a solution.

@jetswv you don't mention any troubleshoots so please try restarting your tracker and if it is still syncing change the the clock face.

Let me know how it goes.

[Frost79]

Yeah, there is no solution. I'm just outside of the year warranty...so I earned a coupon that I won't be using. No more Fitbits for me (this is my 4th, and last). Something that costs this much & is now a common, mass produced product should work longer without glitches.


Sent from my Verizon, Samsung Galaxy smartphone

[AlvaroFitbit]

@Frost79 thank you for the update.

Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

I'll be around.

[jetswv]

I have tried to restart it, several times.  I have tried to change the clock face.  Neither works.

[Jenrn55]

I am having the same problem. The charge 3 vibrates, but is completely black on the screen. When i try ti change the clock face it loses connectivity and i can’t get any further. The same thing happens when i go into the settings app to try to reset it. I am at a loss as to what to do. I have inly had my fitbit for a year or less.

[Frost79]

Report it & see if it's within the warranty period.



Sent from my Verizon, Samsung Galaxy smartphone

[MarkyMark48]

I'm having the same issues and I have done everything that is described but nothing works don't know what to do help please thanks mark

[Frost79]

Reach out to customer support to see if it's within warranty...not much to do other than that.



Sent from my Verizon, Samsung Galaxy smartphone