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Charge 3 black screen

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‎01-30-2020 20:23 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 20:23 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Charge 3 was working a few hours ago and now the screen has gone completely black and isn’t responding to any of the reset methods I’ve seen on other threads.

 

Its still charging and connected to my app, but the screen is completely off. I’ve also tried switching the watch face to see if that would have any effect but nothing has changed so far. Any other tips I should try?

 

 

Moderator edit: subject for clarity

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‎01-31-2020 03:34

‎01-31-2020 03:34

It's great to see you around, @LlamaAlex.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-31-2020 03:56

In response to AlejandraFitbit

‎01-31-2020 03:56

Hi, I'm having the same issues and tried restarting it. My screen isn't working at all, but it does vibrate when clicking the button when it's plugged in. Please help.

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