Charge 3 black screen

[Kimmy57]

My Fitbit Charge 3 face is black. It still vibrates but shows nothing. I tried changing the clock face in the app and tried putting it on the the charger and reset it, but nothing works.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Kimmy57.

Thanks for troubleshooting this display issue. I recommend taking a look at this post and make sure you followed those steps in that order. 

Let me know the outcome. 🙂

[SunsetRunner]

Hey I had the same problem last year. Mine worked fine but nothing was showing on the screen. I could sync it, it still calibrated all my information but the screen was black. I reset, deleted the app and reinstalled. Tried everything. Turns out it’s a fault with the Charge 3. You will need to get in touch with Fitbit and possibly have your device replaced! 

[dovemck]

My Charge 3 (purchased Sept 2019) display stopped working whilst on my wrist. Plugged it in overnight, still no display. The green lights (against the skin) still flashing, it synchs with phone and appears to be counting steps correctly. I can feel the vibrations as described in the linked post and followed the instructions and still a blank screen and have tried changing the clock face a couple of times. Tried calling customer service, but of course the service line is closed. No idea how to send an email. Pretty obvious this needs professional support help, how can we make that happen? 

****UPDATE This occurred in the midst of the Covid19 lockdown. I was eventually able to get through on the help telephone line mid-week, earlier in the day. Once connected a very friendly service rep ran me through all the steps listed in the post above by AlejandraFitbit (moderator) and agreed there was a terminal problem. I was given the choice of a 1:1 replacement or Fitbit store credit based on the original cost of my tracker and the time left on my warranty. I chose the credit and applied it to the purchase of a Versa 2 which was delivered in less than a weeks time from start to finish. No the problem with the Charge3 screen is not ideal, but the return policy and service was seamless. 

[Anuj68]

I am having the same problems. Blank screen. Have followed all the advice including changing clock face and nothing. Frustrating.