help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2020 09:06 - last edited on ‎10-26-2020 11:23 by

‎10-25-2020 09:06 - last edited on ‎10-26-2020 11:23 by

I have had my fit bit for around 18 months now, a couple of weeks ago my screen had line going threw the top little bit of the screen almost like the dots have stopped lighting up.

Yesterday I went to see how far we had walked and all I had is lighted up areas down both side and just black in the middle, 5 mins later the whole screen turned black. Now I cant get anything on the face.

I have turned it on an off, I have changed the clocks and tried to reset, an nothing.. the fit bit works in as much as, it updates my data on the app, I just cant see anything.

This is the second one I have had the first one wouldn't sync with the app.

 

Any ideas as to what I can do please

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-26-2020 11:23

‎10-26-2020 11:23

Welcome to the Fitbit Community, @galee2030.

 

I appreciate your participation in the Forums and sharing the details of the issue with your Charge 3 screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker and change a clock face, I would like to confirm if you've tried doing a long restart:

 

  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes