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Charge 3 black screen

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‎10-31-2020 16:26 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-31-2020 16:26 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

About 3 months ago my screen went black but was still vibrating and flashing green on the inside. I tried the reboot and clack face changes suggested in these thread and it was fixed for about 3 weeks. It is now black again, still vibrating and has the inside green flashing light. I have tried the long and short reboots numerous times. Changed the clock face. Updated app. None of which have worked. Very disappointed with the device. What are the next steps? 

 

 

Moderator Edit: Clarified subject

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‎11-01-2020 09:33 - last edited on ‎01-24-2025 05:30 by Fitbit Moderator

‎11-01-2020 09:33 - last edited on ‎01-24-2025 05:30 by Fitbit Moderator

@Pmh8 Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-01-2020 10:20

In response to AlvaroFitbit

‎11-01-2020 10:20

Thank you. I will await their contact. 

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