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Charge 3 black screen

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‎11-10-2020 13:41 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 13:41 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Couple days ago my screen went black. I can feel it vibrate. I can also sync it but have no screen. Did the 8 second restart and a 15 second one and still nothing. Tried changing clock face as someone suggested still nothing. What to do?

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‎11-11-2020 03:27 - last edited on ‎05-06-2025 10:09 by Fitbit Moderator

‎11-11-2020 03:27 - last edited on ‎05-06-2025 10:09 by Fitbit Moderator

@Jnewby96 Thanks for joining us! 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-11-2020 03:52

In response to AlvaroFitbit

‎11-11-2020 03:52

Hello AlvaroFitbit,

I have a similar problem to Jnewby96.

 

Could you please create a ticket for the Support team at Fitbit to further assist me as well.

 

Thank you

 

Roy

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