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Charge 3 black screen

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‎01-27-2021 20:35

‎01-27-2021 20:35

Yesterday the screen on my Fitbit Charge 3, which I got for Christmas two years ago, went blank. I've followed the restart instructions, but that hasn't resolved the problem.

 

I've also changed the clock face via the app, which has previously proved useful in resolving some issues, but that also hasn't helped. It syncs to my IPhone 

 

Any other suggestions, please?

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‎01-28-2021 03:07

‎01-28-2021 03:07

@SunetteS I hope you're doing well!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Let me know how it goes.

Alvaro | Community Moderator

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