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Charge 3 - Black Screen

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‎01-27-2021 21:47

‎01-27-2021 21:47

The screen on my Charge 3 has been black for 6 days now. I've repeatedly tried to restart following the advice in others posts and changed the clock face but nothing.although the data is still syncing to my phone. I've only had it for 10 months and I am becoming increasingly frustrated as I don't seem to be able to connect with Fitbit support, I'm just going round in circles. 

Can anyone help please? 

Thanks.

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‎01-28-2021 03:04

‎01-28-2021 03:04

@KimA2080 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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