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Charge 3 black screen

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‎02-03-2021 08:46 - last edited on ‎02-03-2021 11:38 by Fitbit Moderator

‎02-03-2021 08:46 - last edited on ‎02-03-2021 11:38 by Fitbit Moderator

I have tried all the suggested resets for my Charge 3 with a black screen.  The back shows only one green flashing light. I tried deleting the Charge 3 from my phone and starting over, but now the phone cannot find the it.  Nothing has worked.  Any suggestions?  

 

 

Moderator Edit: Clarified subject

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‎02-03-2021 11:39

‎02-03-2021 11:39

@kemcguire It's great to see that you've visited the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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