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Charge 3 black screen

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‎03-30-2021 16:04 - last edited on ‎03-30-2021 19:43 by Fitbit Moderator

‎03-30-2021 16:04 - last edited on ‎03-30-2021 19:43 by Fitbit Moderator

My fitbit has black screen and wouldn't sync i dunno why and this is just the second week.😭😭😭

 

 

Moderator Edit: Clarified subject

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‎03-30-2021 19:45

‎03-30-2021 19:45

@Hamzahkassim It's nice to have you on board!

 

Sorry to hear about this. Try restarting your tracker by doing the following:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

You can try these instructions for the syncing issues.

 

Hope this helps.

Alvaro | Community Moderator

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