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Charge 3 black screen

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‎04-05-2021 09:43 - last edited on ‎04-06-2021 09:38 by Fitbit Moderator

‎04-05-2021 09:43 - last edited on ‎04-06-2021 09:38 by Fitbit Moderator

My charge 3 just randomly stopped working. I was charging it yesterday and when I took it off charger the screen was all messed up. I tried to the long reset but my screen is black and won’t come on at all. The green light on the inside is still there but nothing on the screen. Can someone help?  Thanks!

 

 

Moderator Edit: Clarified subject

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‎04-06-2021 09:44

‎04-06-2021 09:44

@robsont1 It's great to see that you've visited the Fitbit Community!

 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-06-2021 11:47

‎04-06-2021 11:47

Mine too. And no matter what setting auto or normal the face is too light to see. I wear only because it still tracks on my phone app but had to go buy a cheap watch for the time

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