Charge 3 black screen

[NorsemanJack]

I have tried all the so called fixes for this problem.  It seems to me fitbit refuses to admit a serious problem with their product. There are thousands of users with this problem. Why won't they make good on their product?? I for one will not be spending my hard earned money on another charge 3 just to end up with the same problem. 

Moderator edit:  format. 

[EdsonFitbit]

Welcome to the Fitbit Community, @NorsemanJack.

Thank you for informing us about the display issues you experienced with your Fitbit Charge 3 and for the troubleshooting steps you’ve performed.

If you have restarted your Tracker without luck, please perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, you can change the clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.