Charge 3 black screen

[Pe2024]

2 days ago Fitbit charge 3 would not stop vibrating. Then screen went black.  Now unresponsive. Tried deleting app and pressing side button while charging. Currently not working. Can’t find account icon to change clock face on phone app.  Thinking is it broken and need to replace with an Apple Watch ?

[ManuFitbit]

Welcome to the forums @Pe2024.

Thank you for sharing the details regarding your Charge 3. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Pe2024]

Hi my Fitbit charge 3 has stopped working. It was vibrating a lot then the
screen went blank. I’ve had it 5 years is that about the timeframe for the
product?

[tc22]

Similar issue. Followed advice from Fitbit through emails, generally only one every week, after the third week still no solution and I seem to have been wiped and my ticket closed. I am still trying..

Shame, it was great, might look for Apple or Garmin too if that's the best they can do.. 

[Pe2024]

Thanks for the reply. My device is 5 years old so presume it’s just died ?
Yes I’m thinking about an Apple Watch too. Good luck.

[MiddieMom]

Hi @ManuFitbit I've been trying to restart my Charge 3 for 3 days. It vibrates, and my app can find the device, but I can't pair it because the screen is blank and I can never get a smiley face, Fitbit logo, anything to show on my screen. I've been trying to connect with customer service chat for 3 days but it never connects me to anyone...please help before I throw it out the window and never buy another Fitbit product.

[Pe2024]

Hi sorry I can’t help I have given up on mine. I assume as it’s 5 years old
it’s broken. I’m debating between not replacing or save up for an Apple SE
watch. I won’t get another Fitbit. Best wishes

[ManuFitbit]

Hi @tc22 @MiddieMom. Welcome to the community forums.

Thanks for the response @Pe2024.

Thank you all for sharing the comments. 

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