Charge 3 blank display

[Alicewylie]

Recently my charge 3 screen went blank. I've tried rebooting it, reinstalling the app, I've looked at various forums and this seems to be a common problem. It is still tracking all my data but without being able to see it it's pretty useless! I'm a nurse so need a reliable watch. I've had it for just over a year so it's out of guarantee. 
Im really disappointed, I've had fitbits for years but can't afford to be having to buy a new one every 14 months. Really hope there is a way to fix it 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Alicewylie, welcome to our Fitbit Community. I'm sorry to hear that the display of your Charge 3 stopped turning on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Alicewylie]

Hi Juan. Thank you so much for your reply. I've given a try a few times abs sadly it's still blank ‌‌. It's is still working as a tracker. Is there anything else I can do? Alice 

Moderator Edit: Formatting

[Neal1]

You could try this...

Mine was put in sleep mode, if you can still see the face in a dark room, navigate to settings (swipe from right till the last), tap, scroll to sleep mode, tap.  Or plug it in, hold side for reboot, look at screen, and if sleep mode should be on the screen, then tap that.

If totally black, I’d have no idea except the reboot, and you probably know the steps.

EDIT: or, as @Astrid_V suggested:

Press the button for 2 seconds and a screen will appear with 2 options: Do Not Disturb & Sleep. Probably you have activated the sleep option. If you touch the sleep option, your device is bright again.

[NTAD]

Someone said to make sure your fitbit is not in sleep mode. If my screen is blank for several weeks (and fitbit knows that I have not been pushing it to see my data because the screen is blank), how can I get my fitbit out of sleep mode? Don't you think the fitbit app on our phone should have the option to turn the sleep mode off and on?

[WilsonFitbit]

Hello everyone. @NTAD Welcome to the community forums. 

Thank you very much for the detailed information. At this time, I appreciate your feedback and suggestion, but we currently don't have an option to turn the sleep mode off and on from the Fitbit app. 

Nevertheless, for any screen inconvenience, I'd recommend visiting this thread that contains some tips and suggestions. If those tips don't help, I recommend reaching our to our Support Team for further assistance. Note that you can contact them through the link provided in the thread or you can click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.