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Charge 3 blank screen but syncing

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‎10-17-2020 01:56 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-17-2020 01:56 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

Starting another post in hope someone from Fitbit sees the posts in relation to this subject. Seems to be a problem atm judging by other similar threads!

 

blank screen, still working/syncing but nothing in screen. Went blank 2 days ago, then I got half a clock face with the rest of the screen pixelated lines, then blank again and nothing since. Have tried charging/soft reset and even changing the clock face via the app but no improvement ☹️

 

 

Moderator Edit: Clarified subject

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‎10-18-2020 10:33 - last edited on ‎06-21-2025 08:21 by Fitbit Moderator

‎10-18-2020 10:33 - last edited on ‎06-21-2025 08:21 by Fitbit Moderator

@TMac72 I hope you're doing well!

Sorry to hear about your Charge 3 not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-18-2020 12:20

In response to AlvaroFitbit

‎10-18-2020 12:20

Mine is doing the same thing. I can’t find an “about” button though to try to reset it

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‎10-18-2020 16:29

‎10-18-2020 16:29

I have the same problem. I have attempted reboots several times and changed clock faces too, but these don’t work. I have been trying to find a way to report it to a Fitbit but just can’t seem to load the support pages. My screen went dimmer a couple of months ago shortly after the update, and  then went blank. I still wear it cause it syncs fine...but now I don’t know what time it is unless I look at my phone. Fitbit, if you are monitoring this page, can you please help Me to report my issue to the support team?

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