Charge 3 blank screen issue resolved efficiently by Fitbit Support

[Anoroc20]

I googled Fitbit support and then clicked on Chat with Fitbit. A screen opens and you fill in name phone email and click on Request chat. The screen comes up then showing what number you are in the queue but don’t despair - I was 15 in line but I wasn’t waiting very long so be patient and Julie who dealt with me asked me to do that 15 sec turn off and you’re asked what appears on the screen - again be patient - i know it’s been very stressful with a faulty Fitbit but from my dealings with Julie today I felt this was the 1st time they were aware of it. She confirmed mine is faulty and sent me an email giving me a choice of a free new Charge 3 or 50% off a newer model. I chose the same one I had!! I got an email this evening to say it was dispatched so I’m very happy and I’ll post as soon as I receive it. 

Moderator edit: subject for clarity

[Odyssey13]

Thanks for sharing that @Anoroc20 ! Fitbit does have good support and I know the wait times are longer than usual right now. Glad you stayed and waited for assistance.

[LiliyaFitbit]

Hi @Anoroc20 @Odyssey13, it's nice to see you again in our Community Forums. 

@Odyssey13 thank you for your support and feedback!

@Anoroc20 I appreciate your participation in the Forums and sharing your experience. I am glad to hear that our Support team took care of you and your replacement unit is on the way. Thanks so much for sharing your feedback as it's really important to us. I hope you continue enjoying the Fitbit experience and working on your goals.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums. Happy stepping!

[Anoroc20]

Thank you fitbit!! My new Charge 3 replacement arrived today following my chat online Monday at 10 a.m. to Fitbit support - in 4 days - that’s excellent!! Very well done!!!!

[Odyssey13]

Awesome news. Click for the directions to set it up, if you haven't done so already.

[Anoroc20]

Thank you - the app led me through what to do and it’s all set up and running again and I’m delighted to have it back and I’m really impressed with Fitbit support/chat online service and getting it replaced. 

[LiliyaFitbit]

It's great to see you around, @Anoroc20 @Odyssey13!

@Anoroc20 I am glad to hear you've received your replacement tracker! Thanks a lot for your feedback. Happy stepping! 

@Odyssey13 looking forward to seeing you around the forums! 

Keep on visiting the forums!