Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[WendyB]

Welcome to the forums!

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Hope to see you around!

[CLTGreg]

If the reset doesn't work see this pinned thread: https://community.fitbit.com/t5/Charge-3/Charge-3-shows-blank-screen-when-off-charger/td-p/2995892 and after reading the first page or so jump to the last page for the latest.

[Drea123]

Yay, thank you after 3 attempts it’s back working x

[AlejandraFitbit]

Welcome to the Community @Drea123, @WendyB and @CLTGreg thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. It's great to know that your tracker is now working properly and that you are back on track. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[webpursuits]

Same experience. It didn't work until I restarted the 4th time.

[AlejandraFitbit]

Hey @webpursuits, welcome to the Community.

Thanks for sharing your experience with us. I am glad to hear that your tracker is working properly. If there is anything we can help you with, do not hesitate to post it.

Happy stepping! 

[gr82brees]

what to do when restarting 3 times doesn’t work?

[AlejandraFitbit]

Great to see new faces @gr82brees.

Thanks for troubleshooting this display issue by yourself. If there restart process didn't work, I recommend performing a long restart:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

If these steps don't work, change your clock face by following the instructions provide in the help article How do I change the clock face on my Fitbit device?.

Keep me posted. 

[Mekong_Delta]

I had the same issue with my Charge 3. 

Followed the restart instruction and it works at the first time.

Thanks.

[gr82brees]

That didn’t work for me. I had to change the clock face in settings and that fixed the problem.

[AlejandraFitbit]

Welcome to the Forums @Mekong_Delta and @gr82brees appreciate the update.

It's great to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[Sri-Lankan]

It worked for me. Thank you so much. 

[Dianita99]

Thanks so much! Mine went blank yesterday and I was so sad! I googled until I saw this response today and it’s back on now! Yay!! Changing the clock worked! Your amazing! 

[Dap1947]

Followed your instructions and it  worked perfectly, thank you, thank you, thank you!

[AlejandraFitbit]

Hello everyone, hope you are doing well.

I am sorry for the delay in respond @Dap1947, @Dianita99 and @Sri-Lankan, but it's great to hear that the instructions provided worked and that your trackers are now working as they should. Please feel free to let us know if there is anything else we can help you with.

Keep the stepping up! 

[Lynneee]

I’ve done the charging with finger on button for 15 seconds four times and I’ve changed the clock face but my 3 still has a blank screen? 

[AlejandraFitbit]

Welcome to the Forums @Lynneee.

I appreciate the efforts in trying to fix this display issue before contacting us. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[Zoe.evo]

My Fitbit screen in blank. I have it plugged in and restarted it (holding button for 15 seconds) I have also changed the clock face and it is still blank. What do I do next??

[Lynneee]

Hi,
I had to update the app on my phone but this didn’t solve the issue! However the screen was replaced by Fitbit support centre without question

Hope this helps

Sent from my iPhone