Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[MRSandell]

Not worked for me Alejandra, by any stretch of the imagination. Several re-sets, changing clock faces etc. Nothing. A fully charged fitbit with no screen. Funnily enough i changed to Fitbit because my Garmin  device started playing up. Wrong call....!

[Tonyharl]

Why am I not allowed to view the answer even when logged in?

[Doorbelly]

Because they don't want you to know the ONLY answer is to buy a new one. 
Everyone is complaining about the same thing ... Paid $150.00 lasted 13 months! 
I bought a different brand 🙂

[MRSandell]

I ended up getting a half-price 4 as i didn't want to take the offer of a replacement 3 (they accepted it was faulty) as i had no confidence in it. I appreciate getting the 4 quickly (in 36 hours) but slightly resent paying 80 pounds on top to replace a substandard product.

[Jenny1964]

I have tried all of these but still I have a blank screen.

[YMPhyo]

I tried everything but it didn’t work - only vibration. So, how should i do ? 

I think the same way you shared. Which brand you bought ?

Moderator Edit: Merged posts

[Doorbelly]

I went cheap and bought the Virgin Pulse Maxx Buzz ($20.00) does almost everything the Fitbit does. Works well enough for me.
TjD

[WilsonFitbit · Accepted solution]

Hi everyone. @Jenny1964 @YMPhyo, welcome to the community forums! @Doorbelly it's great to see you around! 

Looks like you have restarted your Fitbit devices and follow all the troubleshooting steps. Since the inconvenience has persisted, my best recommendation is contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

Have a great day! 

[Dilbaghk]

I too am facing blank screen

[Zzzxxxyyy]

I have tried restarting and changing clock face but my charge 3 is still blank

[WilsonFitbit]

@Dilbaghk It's great to see you around! @Zzzxxxyyy Welcome to the community forums! 

If the inconvenience persists even following the suggested troubleshooting steps in this thread and from here. I'd recommend contacting our Support Team for further assistance. You can contact them through the link provided in the thread highlighted above or click here to get connected. 

See you around. 

[Ephylyos]

Hi,

All steps have been done but still not working. 

I cans we it switched on (little green light)

The live chat is not "live" 

What shall I do?? 

Thanks

I am on my second one. I had enough also tbh

Moderator edit: merged reply

[WilsonFitbit]

Hello @Ephylyos. Welcome to the community forums. 

I'm sorry for your experience and thank you for the information and for performing some troubleshooting steps. I'd like to let you know that our Support Team is now available through chat or over the phone and you should be able to get in touch with them, by clicking in this link. 

Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Malaveee]

Also having this issue. Resetting and changing the clock face didn’t work. Customer support appears to be non existent. Can’t ring anyone and live chat is not live and goes nowhere. 

Moderator edit: word choice/format

[WilsonFitbit]

Hello @Malaveee. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I was able to see that our Support Team was able to send your available option for replacement and they also provided information. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you.

On a side note, please note that our team is always working to enhance your experience and your feedback is a big part of that process.

See you around. 

[Malaveee]

Yes thank you. I’m glad I was finally able to get onto customer support. After sale service is very important to my decision making when choosing products. My replacement is coming in the mail. 

[Lorant]

Hi there. Recently the same issue happened with my Charge 3 ... although it is already a 2,5 years old device. Horizontal lines (stripes) have started to appear on it's screen (on it's lower end part), already after 1 - 1,5 years, .... 1st only 1 line, then 2 lines a.s.o., till you could not see anymore anything on some 30% of the screen (bottom part) ... then some days ago the screen went completely black. Still reacting on the button-pushing (vibrates), still synching with my iPhone ... but not showing on its own screen anything. I think I just have to accept that this was it's life-period and buy a new one (e.g. Charge 4; actually I immediately and already did that investment). 

[Malaveee]

That’s exactly what happened with mine. It’s also a couple of years old and out of warranty but after contacting customer service they have decided to send me a replacement. All good quality companies stand up for their product and would rather replace your faulty product than have you think their products are no good and tell your friends about it.

Sent from my iPhone

[Lorant]

I'm not dreaming about replacement in my case :); did not even ask for. Happy to read though that Fitbit was so much flexible with others (=you). Think I will still remain a "Fitbit-fan", despite of these hurdles. Wishing you a good day. 

[Malaveee]

They also offer half price on the new model. I just opted for free replacement.

Sent from my iPhone