Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[Sers83]

Hello, I am having the same issue. I have gone through the tips in the forum but they have been unsuccessful. It is still tracking my data but I miss the face functions!

[Russo62]

I am still having the issue, have not found any fix for it yet....

[AlejandraFitbit]

Hey all, I hope you are doing fine.

I am sorry for the late reply and appreciate all the efforts in trying to fix this display issue. @CasandraM, @Dianita99 and @Sri-Lankan, thanks for the help.

@Russo62 and @ClarinaK, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@steve2104 and @Sers83, if your Fitbit isn't turning on, I recommend taking a look at this post and make sure you have followed the instructions provided there.

@Powthip, those are great news. I am glad to hear that the instructions provided here helped.

Let me know if you need anything else. 🙂

[steve2104]

The reset instructions didn’t work. Device is now totally unresponsive.

Sent from Mail for Windows 10

[AlejandraFitbit]

Thanks for the update, @steve2104.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Sers83]

I went onto the fitbit live chat and they sent me new face 🙂

[Russo62]

Thanks, they just did the same for me

Sent from my iPhone

[Jans010]

I have the blank screen problem and despite reset it is still not fixed. Any ideas please 

[CasandraM]

Contact Fitbit support through the live chat! They'll have you try a quick reset, long reset,  change clock... but they're super helpful and within warranty they'll happily send a replacement! Good luck!

[Sers83]

Contact the online chat team. They sent me a new face within a week. It was
faster to deal with the support team that way rather than emailing which
took 2 day to get a response.

[Russo62]

That is what I ended up doing and got my new unit earlier this week

[Russo62]

Thanks ! I did that earlier this week and already received my new unit!

Sent from my iPhone

[JrVettel1209]

UPDATE: I see others have had the same resolution that I ended up with as well. My new unit is on its way. Customer support had me try the 8-second reset, the 15-second reset, cleaning the contacts with rubbing alcohol, plugging in and resetting until we got the lines that fill up across the screen, etc. etc. etc. The screen never came back on. Yep. Dead. New replacement in the mail.

[steve2104]

Yes, worked for me! 😊

Sent from Mail for Windows 10

[Lady_Gover]

Hi my screen has been blank now for more than 2 weeks I have tried the restart on numerous occasions and have changed the clock, again many times, and I have still got a blank screen. Please can you let me know what else I can do? Thanks

[Zoe.evo]

Contact fitbit let them know I got a new one sent out as nothing worked

[Lady_Gover]

Hi Zoe

Just done that and replacement in the post!

Thank you for helping me I was getting really frustrated and didn’t know
what to do

Jo

[Jans010]

Hi I bought mine 5 months ago, within 2 weeks had to have a replacement as lines on screen. This is the replacement and this time want me to return it before sorting out a new one. Postage to Holland!! Think I may be thinking again about Fitbit

Sent from my iPhone

[Sers83]

Contact fitbit support. They replaced mine very quickly.

[Nanjacarilla]

I have same problem. I’ve tried all suggested fixes but nothing worked. Deleted my charge 3 and tried to reinstall but display still not working and I there can’t input 4 digit code in order to sync devices. How do I fix