Charge 3 blank screen

[Lexywhitby]

Hi all,

My Fitbit charge 3 has randomly started showing nothing but a black screen. It still has charge as I can still sync it via the app so can see how much charge it’s got and the green light is showing. 

I have tried restarting it whilst it’s on charge and when I hold down the button it just vibrates loads and I assume it turns itself off. I’ve tried numerous times pressing harder on the button and all sorts. The screen is just not waking up. 

Any ideas at all? 😞 

Thanks! 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Lexywhitby, welcome to the Community Forums. Thanks for restarting your Charge 3 prior to contacting us. Nice way to go! 

Since your Charge 3 is still syncing, please, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Give this a go and let me know the outcome, I'll be around. 

[simon78]

Hi ive had the same problem. Ive tried all the fixes and ive also tried changing the clock several  times. Any other ideas?

[Lexywhitby]

Hi, 

Thank you for your message. Tried changing clock face and nothing has happened 😞 

I’ve left it to charge for a few hours also and still nothing. 

Any further advice?

Thanks 🙂 

[MarreFitbit]

Hi there @simon78 and @Lexywhitby, thanks for stopping by and following the tips and recommendations I provided. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[simon78]

Thank you