Charge 3 blank screen

[Irina_s29]

Hi! For 2 days now, my Fitbit charge 3 screen display has not been working. My Fitbit seems to still be recording all my steps and sleep but I can’t see anything on the screen. I have tried restarting the device (holding it longer than 8 seconds) it vibrates but I don’t see a smiley face or anything for that matter. Please advise

Moderator edit: updated subject for clarity

[Irish-Walker]

Same issue here. Stopped working, or at least the screen stopped working, yesterday. It still tracks my steps and sleep but can't see anything on the screen. Vibrates when its time to get up and move around as well. Seems to be a lot of threads related to the same issue this week so something happened in general it would appear.

[Tessa90]

Same issue here! I have tried multiple times to restart mine per the Fitbit instructions and nothing. It will vibrate after holding the button, but no smiley face appears. It seems like this happened after a firmware update?

[MarreFitbit · Accepted solution]

Hello @Irina_s29, welcome to the Community Forums. Thanks for troubleshooting your Charge 3's display prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Hi @Tessa90 and @Irish-Walker, thanks for the steps you've tried so far in order to fix the screen of your Charge 3. 

Since your trackers are still syncing, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome. 

[Tessa90]

I already tried these steps. My fitbit is syncing to the app. I did try switching the clock-per another board post I saw. Nothing. 

[SteveCoatney]

Interesting.   Per my own earlier post, I changed the clock face via the phone app, and the screen appeared within seconds.   I then changed it back to my desired clock face and am good to go.

It's strange that so many are having this issue.

[MarreFitbit]

Hi there @Tessa90, thanks for getting back and letting me know you've tried changing the clock face on your Charge 3.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

Hello @SteveCoatney, thanks for stopping and letting us know that changing the clock face on your tracker has fixed the blank screen on your Charge 3.

[Bobbbrobert]

My screen is also totally dead. The steps sun just fine and my sleep tracks still. I purchased this on 11/3/2018

what can be done?

please help

Bob

[LLKM]

I have the same problem. Earlier today screen just went blank. Still vibrates etc but will not reset. Smiley face comes up after holding 8 seconds but nothing after that. Once a straight line across screen. Not syncing with iPhone or android tablet.

[Bobbbrobert]

I contacted customer service chat,

and they are sending me a replacement tracker. So hopefully the one I get works well🤞

[LLKM]

Same here! Customer service wasn’t abl I troubleshoot to get it restarted but still under warranty so getting a replacement!

[Bluer4u]

I am having the same issue and I have tried resetting my fitbit.  I have read thru all these posts and done each step, including changing to multiple clocks and there is nothing showing up at all.  It still vibrates with all the alarms but nothing on the screen.

[LLKM]

I would try the live chat to see if customer service can help. Didn’t take long but mine still didn’t reset. Luckily still under warranty so they r sending a replacement. Seems to me that something effected a lot of fitbits just now to all be having the same strange issue. I’ve had different versions for years and never had a problem before. Always upgraded before mine broke. Good luck

[Notforconstruct]

I am experiencing the same issue with blank screen, have tried to charge & the smiley face comes up then nothing. Unfortunately my watch isn't synced with my phone so unable to change the clock face. Please Help!

[LLKM]

Hi. Mine was not synced either and once screen went blank it would not sync. Customer service chat had me try a long reset. Putting in charger then holding button for 15 seconds..ending with a charging icon coming on and a series of vibrations. Mine would not do that. My advice is to chat with a customer service. It was actually pretty quick. Good luck

[MarreFitbit]

Hello there @Bobbbrobert, @Notforconstruct, @Bluer4u, and @LLKM. Thanks for stopping by and for the details provided about the issue. I appreciate you've taken the time to troubleshoot the display of your Charge 3 trackers. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

[cngilbert]

I am having the same problem and resetting the clock hasn’t worked. Please help.