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Charge 3 blank screen

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‎01-01-2020 00:21 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎01-01-2020 00:21 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

Hi, I bought my Charge 3 in August  2019 and it was working perfectly fine until this morning when the screen suddenly went blank. I have no problem charging the device and also syncing all information to my phone. When i connect my charge3 to charger it vibrates.. It is still tracking my steps, sleep and all, just the screen is not responding. Tried everything suggested on the previous posts- reseting (holding the side button for 15 sec while charging... changing clock face...). Nothing worked! Need help!!!

 

 

Moderator edit: updated subject for clarity

 

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‎01-01-2020 11:04

‎01-01-2020 11:04

Contact Customer Support.

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‎01-01-2020 11:04

‎01-01-2020 11:04

Contact Customer Support.

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‎01-02-2020 09:20 - edited ‎10-09-2023 08:26

In response to SunsetRunner

‎01-02-2020 09:20 - edited ‎10-09-2023 08:26

Hi there @SirishB, welcome to the Community Forums. I appreciate your time while troubleshooting your Charge 3's screen prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @SunsetRunner.

Maria | Community Moderator, Fitbit


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