Charge 3 blank screen

[Hollyberry82]

My charge 3 suddenly decided to display the wrong date and time. I decided to not charge it up and hope that, once I charged it again, it would correct itself. 

No such luck. 

It's now fully charged and the screen is blank and the heart rate light is no longer flashing. 

I've read other forums on similar problems and followed a reset protocol. I plugged it into the charger and pressed the button for 15 seconds. It vibrates. At 8 seconds, a smiley face icon appeared. I unplugged it from charger and then plugged it back in again. The smiley face disappears after a few more seconds but the charge 3 screen is still blank. 

I'm not sure what to do next? 

Any body have an idea? 

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Hollyberry82, welcome to the Community Forums. Thanks for troubleshooting your Charge 3's screen prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will contact you shortly. 

Thanks for helping out @cbwilsha.

Let me know if there's anything else I may do to help you in the meantime. 

[fitkix]

I am having the same issue except that my Charge 3 does not appear to be charging either.

[MarreFitbit]

Hi there @fitkix, welcome on board. 

If your Charge 3 is not charging, I'd recommend following the steps provided in the help article: Why isn't my Fitbit device's battery charging. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Once you make sure that your Charge 3 has been charging for at least 1 hour, try restarting it by following these steps. 

I hope this help you, let me know if you need further assistance.