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Charge 3 blank screen

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‎01-24-2020 08:13 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-24-2020 08:13 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

 

My charge 3 screen is blank.  I have tried all the reset directions and changing the clock faces none of this worked . It does track in the app but can not get anything but a blank screen

any other suggestions?

Thanks for any update or information

 

 

Moderator edit: updated subject for clarity

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‎01-24-2020 10:59

‎01-24-2020 10:59

Contact Customer Support.

View best answer in original post

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‎01-24-2020 10:59

‎01-24-2020 10:59

Contact Customer Support.

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‎01-24-2020 13:20 - edited ‎06-11-2024 06:12

In response to SunsetRunner

‎01-24-2020 13:20 - edited ‎06-11-2024 06:12

Hi there @dolphinshores, welcome to the Community Forums. Thanks for the details provided and for taking the time troubleshoot your Charge 3's screen prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @SunsetRunner. 

Maria | Community Moderator, Fitbit


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