12-03-2018
19:33
- last edited on
12-05-2018
07:29
by
AlejandraFitbit
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12-03-2018
19:33
- last edited on
12-05-2018
07:29
by
AlejandraFitbit
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My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
12-23-2019 04:36
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12-23-2019 04:36
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01-12-2020 14:06
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01-12-2020 14:06
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Hello, I'm having issues with my screen going black. It happened twice in tbe past and I was able to restart it following the instructions. This time it didn't work (tried multiple times over the last weeks), also tried changing the face clock. Now the Fitbit is charged but it won't communicate with the app it just constantly says "syncing". What should I try next?

01-12-2020 14:25
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01-12-2020 14:25
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Sent from my iPhone

01-29-2020 20:25
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01-29-2020 20:25
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Same thing just happened to me. Apparently it’s a 77% battery. Have tried the rest multiple times and also changing the clock face, with no luck! Bit annoyed as it was a Christmas gift from my partner, and now it’s not going

02-01-2020 10:47
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02-01-2020 10:47
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Hi, I've tried re-starting my Fitbit charge 3 numerous times and also have 'changed' the clock face on the app - but nothing seems to work. Really weird getting all the buzzing - especially when I reached my 'daily target'.
How did you contact the Fitbit support centre, please, as I fear that I need a new screen as well?
Thanks,

02-01-2020 11:29
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02-01-2020 11:29
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02-01-2020 11:39
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02-01-2020 11:39
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Sent from my iPhone

02-01-2020 11:57
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02-01-2020 11:57
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Sent from my iPhone

02-16-2020 23:20
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02-16-2020 23:20
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This helped me out. Thanks you for posting!!!

03-02-2020 14:00
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03-02-2020 14:00
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I have exactly the same issue and have tried the 15 min reset and clock face suggestions. Please could you escalate for me.

03-02-2020 14:18
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03-02-2020 14:18
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Sent from my iPhone
03-10-2020 19:26
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03-10-2020 19:26
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Did you have to return the one that was not working right in?

03-10-2020
20:31
- last edited on
10-26-2021
04:21
by
JuanJoFitbit
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03-10-2020
20:31
- last edited on
10-26-2021
04:21
by
JuanJoFitbit
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I have not been asked to return it.
I did that. And they did end up sending me a replacement that works perfectly fine.
Moderator edit: merged reply

03-10-2020 21:36
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03-10-2020 21:36
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Sent from my iPhone

03-11-2020 13:38
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03-11-2020 13:38
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without the band just fyi.

03-13-2020 03:42
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03-13-2020 03:42
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Hi there,
I ended up having to contact Fitbit help through their chat. This was by far the quickest way to resolve the issue. They guided me through various tests and tried to restart it. They quickly agreed to send a replacement watch part but no strap.

03-26-2020 22:38
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03-26-2020 22:38
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I tried 3 times and no change. My Versa charges, it syncs with my phone, it vibrates when messages come in, but the screen is black. Any ideas?

03-27-2020 19:23
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03-27-2020 19:23
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Sent from my iPhone

03-28-2020 22:41
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03-28-2020 22:41
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Worked like a charm. Thanks for the clear directions for resetting my fitbit!
04-18-2020 13:49
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04-18-2020 13:49
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Hi I’m having the same problem it’s not working at all
what do I need to do?

