12-03-2018
19:33
- last edited on
12-05-2018
07:29
by
AlejandraFitbit
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12-03-2018
19:33
- last edited on
12-05-2018
07:29
by
AlejandraFitbit
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My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
10-01-2019 09:30
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10-01-2019 09:30
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Can you clarify how the hard reset works? If you hold it for 15-16 seconds it would still trigger the soft reset smiley which happens in 8 seconds. How do you not get the smiley while holding the button?

10-01-2019 12:57
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10-01-2019 12:57
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10-01-2019 14:48
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10-01-2019 14:48
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I was without my charging cable for a few days and the tracker ran out of juice completely. I charged it, and the app says it’s fully charged, but now the screen won’t wake. It vibrates when I press the button, and when I get a notification. I’ve tried restarting it, and I’ve tried switching the clock face, nothing.

10-01-2019 15:21
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10-01-2019 15:21
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Contact Fitbit live support from the app! (I suggest using a computer if you can vs phone) they'll have you restart, change clock face all for formality. And if it's within the year warranty they're very friendly a quick to send a replacement if nothing works! But definitely go through live chat vs email... way easier and faster!

10-18-2019 19:15
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10-18-2019 19:15
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Thanks!

10-21-2019 15:00
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10-21-2019 15:00
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I've tried restarting my Charge 3 seven times. No luck. Started as white lines/dashes, then went totally black. No recovery.

10-21-2019 16:29
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10-21-2019 16:29
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10-21-2019 17:33
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10-21-2019 17:33
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10-25-2019 14:36
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10-25-2019 14:36
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I still have my blank screen. I have tried the rest, changing the clock face and the 15 sec reset in the charger. I have. Nothing on the screen whatsoever. It still tracks everything and I can feel.it vibrate when I press the button but no screen. Please help.

10-25-2019 22:00
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10-25-2019 22:00
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Sent from my iPad

11-01-2019 05:49
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11-01-2019 05:49
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I have tried this so many times and can't get anywhere. I'm getting really frustrated now.

11-12-2019 23:27
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11-12-2019 23:27
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I also facing blank screen on my fitbit charge 3, what should I do

11-12-2019 23:29
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11-12-2019 23:29
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Contact Fitbit live help/support! They will help immediately!

11-12-2019 23:33
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11-12-2019 23:33
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Okay will do, thanks!

11-13-2019 00:20
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11-13-2019 00:20
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Sent from my iPhone

12-21-2019 01:22
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12-21-2019 01:22
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This continuously happens to me, I have to reset 2/3 times a day. Fitbit charge 3 is a year old. What am I doing wrong

12-23-2019 00:04
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12-23-2019 00:04
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I've done all the above steps to get my charge 3 to display again, but none of them have worked 😞

12-23-2019 00:10
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12-23-2019 00:10
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I ended up speaking to Fitbit support, they are sending me a replacement free of charge.

12-23-2019 01:05
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12-23-2019 01:05
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Same thing just happened to me. The watch seems to work fine except the display will not turn on no matter what. I've tried changing the watch face, 8 second reset and 15 second reset many times, the watch just vibrates and display remains off. Really disappointed in fitbit quality. Mine is less than a year old too, so it's still in warranty but I got it as a gift so no receipt... Definitely won't be considering fitbit devices in the future.

12-23-2019 02:09
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12-23-2019 02:09
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Regards
Sent from my iPhone

