Charge 3 blank screen

[Drea123]

My Fitbit is fully charged yet it will not show anything on the display screen, . When pushing the sides it vibrates but will not display the time, it’s is only 1 month old and was working perfectly an hour ago, any one any suggestions, thanks!

Moderator edit: subject for clarity

[Kitsunetsuki]

Can you clarify how the hard reset works? If you hold it for 15-16 seconds it would still trigger the soft reset smiley which happens in 8 seconds. How do you not get the smiley while holding the button?

[Sers83]

I don't know sorry.

[cblagreca]

I was without my charging cable for a few days and the tracker ran out of juice completely. I charged it, and the app says it’s fully charged, but now the screen won’t wake. It vibrates when I press the button, and when I get a notification. I’ve tried restarting it, and I’ve tried switching the clock face, nothing. 

[CasandraM]

Contact Fitbit live support from the app! (I suggest using a computer if you can vs phone) they'll have you restart, change clock face all for formality.  And if it's within the year warranty they're very friendly a quick to send a replacement if nothing works! But definitely go through live chat vs email... way easier and faster!

[ChocChipCookies]

Thanks!

[Libra2u]

I've tried restarting my Charge 3 seven times. No luck. Started as white lines/dashes, then went totally black. No recovery.

[Russo62]

Definitely contact customer service, they were able to replace mine when I showed them my attempts to reset...

[Libra2u]

They are sending me a new Charge 3.

[Zachacve]

I still have my blank screen. I have tried the rest, changing the clock face and the 15 sec reset in the charger. I have. Nothing on the screen whatsoever. It still tracks everything and I can feel.it vibrate when I press the button but no screen. Please help.

[Russo62]

Contact the tech support line and go through the steps with them... if they verify they will send you a new unit

Sent from my iPad

[Lynztriestorun]

I have tried this so many times and can't get anywhere.  I'm getting really frustrated now.  

[LeiaAzura]

I also facing blank screen on my fitbit charge 3, what should I do

[CasandraM]

Contact Fitbit live help/support! They will help immediately! 

[LeiaAzura]

Okay will do, thanks! 

[Nanjacarilla]

Contact customer service after you try resetting screen. The sent me a replacement when reset failed

Sent from my iPhone

[IshanHosali]

This continuously happens to me, I have to reset 2/3 times a day. Fitbit charge 3 is a year old. What am I doing wrong 

[Liloissweet]

I've done all the above steps to get my charge 3 to display again, but none of them have worked 😞

[IshanHosali]

I ended up speaking to Fitbit support, they are sending me a replacement free of charge. 

[Sami_s]

Same thing just happened to me. The watch seems to work fine except the display will not turn on no matter what. I've tried changing the watch face, 8 second reset and 15 second reset many times, the watch just vibrates and display remains off. Really disappointed in fitbit quality. Mine is less than a year old too, so it's still in warranty but I got it as a gift so no receipt... Definitely won't be considering fitbit devices in the future.

[Nanjacarilla]

You don’t need receipt...contact Fitbit Customer Service. I got a replacement.
Regards

Sent from my iPhone