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Charge 3 blank screen

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‎05-24-2020 07:36 - last edited on ‎10-05-2020 08:30 by Moderator Alum

‎05-24-2020 07:36 - last edited on ‎10-05-2020 08:30 by Moderator Alum

My new Charge 3 (bought in January) had apparently completely stopped working. The screen is black, it won't connect to my app (no device found, it says) and it won't restart with the troubleshooting tips. It had previously gone black like this a few times, but connecting it to the charger and holding the button always worked. Now it just vibrates s couple of times then stops. Any tips? Is it just gone for good? 

 

 

Moderator Edit: Clarified subject

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‎10-05-2020 08:47 - last edited on ‎06-30-2025 07:52 by Fitbit Moderator

‎10-05-2020 08:47 - last edited on ‎06-30-2025 07:52 by Fitbit Moderator

Welcome to the Community, @Lorid841.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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