Charge 3 blank screen

[Lmal123]

Last week my screen on my Fitbit froze. I did the long restart with it plugged it, and then after the 15 seconds the screen went completely blank and I haven't  been able to get it back on since. It is still syncing fine.

The green light is still on and it vibrates still when I touch the side button. I have also tried to change the clock face, but whenever I do that on the app the circle keeps spinning and nothing ever comes up. I don't know what else to try!

Moderator Edit: Formatting

[AlejandraFitbit]

Welcome to the Community, @Lmal123.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Casey22]

I have the same issue. Just wondering what the resolution was? Thank you

[Itsbill]

I have the same problem, blank screen, green light flashing ok, vibrates when press the button, but screen stays blank

[AlejandraFitbit]

Hey @Itsbill and @Casey22, it's great to welcome you.

If your trackers displays are blank, I recommend taking a look at this post and confirm you have followed the instructions provided there.

Let me know how it goes. 🙂

[Casey22]

Thanks I tried but no luck. It vibrates but screen is still black.

[Lmal123]

I have tried this multiple times and it does not fix anything.

[Mcmay0460]

I tried to do the restart and still get a blank screen and no vibrations when hooked up to charger.

[DuncanSB]

I have the same problem too, yet the Fitbit is still recording and linking to the app. Very frustrating as the reboot doesn’t seem to work. What are the next steps?

[Mcmay0460]

Ok all I am getting now is a smiley face. I want it to start working again. Uggg😩