help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2020 04:05 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 04:05 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

Hello,

 

Since a couple of days my Fitibit has a black screen and since yesterday no haptic feedback.

I tried :

- Changing the face clock (when the screen started to be black)

- Hard and soft reboot

- Wait until it ran out of battery and plugged it again. That's when the haptic feedback stopped

Otherwise, the device can sync and "works" 

Any idea on how to fix this issue ?

Thanks !

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-28-2020 07:00 - edited ‎10-11-2023 05:17

‎06-28-2020 07:00 - edited ‎10-11-2023 05:17

Hi there @Manu.63, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior. I appreciate you've taken the time to troubleshoot the screen prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes