Charge 3 blank screen

[2019Patsy]

Every now and then my Fitbit keeps going blank then il plug it in and hold the side button for the smily face. But tonight it just keeps blacking out iv now done this x5 times in the last 30min. Iv has my fit bit for nearly a year. What to do? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @2019Patsy, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen behavior and for taking the time to troubleshoot it prior to posting here.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

[2019Patsy]

Thank you for your reply, I have took all the steps needed to which my Fitbit stayed blank for a whole day after following them. Now it seems to working fine (touch wood) So hopefully them steps done the trick.

Sent from my iPhone

[MarreFitbit]

Hey @2019Patsy, you're very welcome. I'm glad to hear that you're now back on track. 

I would like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!