Charge 3 blank screen

[FernandaMSK]

Since yesterday the screen of my Charge 3 won’t lit. Battery level is ok, it vibrates and sync ( it counts steps) but I can’t see anything on the watch, only on the App. Already tried to restart but it didn’t help.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @FernandaMSK, welcome to the Community Forums. Thanks for restarting your Charge 3 prior to contacting us. 

Since your tracker is still syncing, please change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Thanks for your help @SunsetRunner! 

Give this a go and let me know the outcome. I'll be around and glad to create a support case on your behalf if necessary. 

[FernandaMSK]

Tried it, didn’t work.

Enviado do meu iPhone

[MarreFitbit]

Hi there @FernandaMSK, thanks for getting back and letting me know the outcome of the recommendations I've suggested. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if you have any questions present. 

[Patti411]

Was this resolved for you?

[stewop]

I have the same problem. My charge 3 I only bought June 2019 and today after charging the screen has went white by the looks of it the pixels have went. I have tried the pressing of the side button for 8 seconds but it remains the same. I have updated my fitbit but again the screen remains the seme.

Any other suggestions