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Charge 3 blank screen

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‎12-29-2019 17:21 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎12-29-2019 17:21 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

I have had my Fitbit Charge 3 for one year. The screen has vanished, I have tried all the solutions I’ve read to no avail. It seems to still be syncing with my app, however I have no menu icon on my Fitbit app so I can’t change the clock face, which apparently is why I have no screen on my Fitbit.  Help!!

 

 

Moderator edit: subject for clarity

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‎12-30-2019 04:02

‎12-30-2019 04:02

Welcome to the Forums, @Franniejones.

 

Thanks for troubleshooting this display issue. I recommend taking a look at this post and make sure you have followed the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-30-2019 13:43

In response to AlejandraFitbit

‎12-30-2019 13:43

I have tried all of those suggestions and my screen is still blank. Fitbit Charge 3 is next to useless!

Sent from my iPad
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‎01-01-2020 07:18

In response to Franniejones

‎01-01-2020 07:18

Thanks for the update, @Franniejones.

 

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-01-2020 07:47

‎01-01-2020 07:47

me too I even email support did what they said .  It didn't work so I emailed them again and have heard nothing.  So not impressed should stuck with the HR Charge 3 is waste of money 

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