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Charge 3 blank screen

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‎12-31-2019 11:57 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎12-31-2019 11:57 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

Hi,

 

My brand new Fitbit Charge 3 isn’t working. The vibrations work, and the pairing for the app recognizes the watch but the screen completely blank/black. I’ve tried resetting and doing the long reset about 20 times now and still no luck. Do I need to exchange for a new one?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎12-31-2019 13:40

‎12-31-2019 13:40

Contact Customer Support.

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‎01-01-2020 10:16

‎01-01-2020 10:16

Welcome to the Community, @LaLaLaLaLisa and @SunsetRunner, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. If your tracker isn't turning on, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-01-2020 10:23

In response to AlejandraFitbit

‎01-01-2020 10:23

Alejandra, the OP said they had tried the Long Restart "20 times" which is why I recommended contacting customer support.

 

Happy New Year!

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