Charge 3 blank screen

[thavashen.v]

On the 28 December 2019 was my last workout. I used the tracker was all fine. I noticed that night that the screen had glitches and wasn't responding. I left it in my drawer thinking it will die so I can charge it up. Tried now and the screen is black but can see the heart rate monitor light and when I press the back button it vibrates. Not sure what's going on. Please help! 

Moderator edit: updated subject for clarity

[Backcountry]

My third Charge 3 died this morning and I logged in to this forum to see if others have had reliability problems too. You seem to be describing they symptoms my first two had. Fitbit replaced the second one that died for no charge, but that one has only lasted a few weeks before dying while charging this morning. My suspicion is that small amounts of water have killed mine, but I'm not really sure. I suggest reaching out to Fitbit support. They will probably make you do a lot of annoying tests with your device, and when none of them work, get your information and send a replacement to you.

[MarreFitbit]

Hello there @thavashen.v, welcome to the Community Forums. Thanks for the details provided and for taking the time fix your Charge 3's screen. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hey @Backcountry, thanks for stopping by and sharing your experience. I'm glad to hear that our Support Team replaced your Charge 3.

I'll be around if there's anything else I may do to help you. 

[Backcountry]

Hi MarreFitbit -

The REPLACEMENT Charge 3 provided to me by Fitbit has died. This is the
THIRD Charge 3 to fail for me. This failure has not been addressed by
Fitbit. It really seems like Fitbit has serious reliability problems with
the Charge 3. It would be appreciated if Fitbit support would contact me to
replace the replacement. Preferably with a GOOD one that won't fail within
a short period of time. Thanks.

[MarreFitbit]

Hi there @Backcountry, thanks for getting back. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the warranty option.

To better assist you, would you mind giving me more details about the issue you're experiencing with your Charge 3 replacement?

I'm looking forward to your response, keep me posted.

[Backcountry]

When I try to charge the device, it initially shows the battery percentage,
then wildly and seemingly randomly jumps from screen to screen while
sometimes vibrating. At points after that it shows the smiley face (it
reboots itself?) and it shows something that looks like a progress line. It
does seem to be slowly/inefficiently charging during this time. When I take
it off the charger, it wildly jumps from screen to screen, even if I am not
touching it. It vibrates while doing this. Last night it actually died hard
after doing the screen jumping thing. Today when I put it back on the
charger it exhibited the same charging behavior described above EXCEPT it
had reset itself. The time was wrong and I don't think it is connected to
my account anymore. I don't know that I've ever had so much trouble with
any electronic device. And from reading posts from other people, I'm not
alone.

[thavashen.v]

Hello @ marrefitbit. Unfortunately I bought my Fitbit through my bank and they actually contacted me to collect it and check what the actual problem is. I'm abit confused because they told me if there is water in it the warranty will be voided. I don't understand I didn't even use it in water. Just to train, I argued the point that it is a water resistant device and it's 50m so I'm awaiting for them to collect it and get back to me. It's really frustrating reason being this device becomes apart of your life and u always making sure u train and get the steps in and now I feel so lost without it :(. Seems like alot of charge 3's are having this issue. Fitbit please can you guys fix this. What an amazing device but it's an unfortunate situation. 

[MarreFitbit]

Hi there @Backcountry, thanks for getting back and for the information provided. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Hello @thavashen.v, thanks for getting back. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. 😉

I've seen that yesterday you talked to our Support Team and you both were able to solved the issue. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do for you guys, I'll be around.