Charge 3 blank screen

[Muirna]

My screen is blank. I went through all the troubleshooting options and no luck. 

I uninstalled the tracker and tried to re install it on my app. The phone recognises the tracker is on but when the 4 digit number is sent to my tracker I cant read it because the dispay screen is blank. I bought my Charge 3 in June 2019. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Muirna, welcome on board. Thanks for following the recommendations provided in the Community Forums in order to fix the blank screen on your Charge 3. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you. 

[Mcspires]

Seems a lot of people have this problem. My Charge 3 was 14 months old when my screen did this. None of the fixes worked. Customer service offered me a 25% off of a new fitbit, but only models they chose, which does not include Charge 4. They offer the Charge 3 but so many people had the same screen problem I can't see spending $$ on that model. The offer the lower models with less features,which is moving backwards, or they jump up to the Versa which is huge, with a huge price. So disheartened with this company. What did others do? Anyone switch brands?

[MarreFitbit]

Hi there @Mcspires, thanks for stopping by in the Community Forums. I am sorry to hear that you went through that situation with your Fitbit device. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. We understand and respect your decision regarding the 25% our Support Team previously offered.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty. 

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. 

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again for a better understanding of the information that they provided to you.

I'll be around if you have any questions present.