help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 blank screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2020 12:43 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-06-2020 12:43 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Fitbit had been working fine. Used it this morning when training. On my way home. The Fitbit started vibrating ++ it all different patterns with a black screen. When I got home I thought i would put in on the charger to restart it. Plugged it in. Smiley face came up. Now black screen and not responding to anything. Any tips? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-07-2020 13:51

In response to Transmito

‎01-07-2020 13:51

Hi there @Tessafaith, welcome to the Community Forums. Thank you so much for troubleshooting your Charge 3 prior to contacting us. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Hello @Transmito, welcome on board. Thanks for the details provided. 

 

If you've noticed moisture on your Charge 3, please follow the steps recommended in the help article: How do I clean my Fitbit device? 

 

Then, restart your tracker and charge it for at least 1 hour to see if something comes up. If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

 

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

 

Tips to better charge your Fitbit:

 

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

 

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

 

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎01-06-2020 20:04

‎01-06-2020 20:04

Had the same issue and have not found a resolution.  I did notice moisture on one of the sensors on the back.  

Best Answer
0 Votes

‎01-07-2020 13:51

In response to Transmito

‎01-07-2020 13:51

Hi there @Tessafaith, welcome to the Community Forums. Thank you so much for troubleshooting your Charge 3 prior to contacting us. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Hello @Transmito, welcome on board. Thanks for the details provided. 

 

If you've noticed moisture on your Charge 3, please follow the steps recommended in the help article: How do I clean my Fitbit device? 

 

Then, restart your tracker and charge it for at least 1 hour to see if something comes up. If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

 

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

 

Tips to better charge your Fitbit:

 

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

 

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

 

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes